Late deliveries, specifications that drift from batch to batch, slow replies and lead times your customers complain about. When a supplier keeps letting you down, it costs you time, money and goodwill. We find and vet a more reliable manufacturer in China and manage production for you, with one UK contact from brief to delivery.
Signs it may be time to change supplier
- Deliveries arrive late, or later than promised, more than once
- Colours, sizes or materials vary between orders
- Problems are only discovered once goods arrive
- Replies are slow or unclear, and you have to chase for updates
- Lead times are so long that customers complain or orders are lost
How we help you move to a more reliable manufacturer
- Understand what went wrong. We start with the problems you’ve had, so the new supplier is chosen to avoid them.
- Find and vet alternatives. Our team in China shortlists manufacturers that can meet your specification, quantity and timeline.
- Approve a sample. You check a sample against your specification before any bulk order.
- Track production. We follow progress and share updates, so you’re not left guessing.
- Check before dispatch. Goods are checked before they leave the factory, with photos shared with you.
You don’t have to switch everything at once
Many businesses start by moving one product, compare the results, then decide what to do next. That keeps the risk low while you build confidence in a new supplier.
Start with a free supplier review
Tell us what you buy and what’s not working. We’ll give you an honest view on whether a new manufacturer would solve the problem. Request a free supplier review, or see how to source products from China for a UK business.
Changing supplier FAQs
How long does it take to switch to a new manufacturer?
Samples usually take one to two weeks once a manufacturer is chosen. Production then takes a few weeks depending on the product and quantity, plus shipping time to the UK.
How do you make sure the new supplier is reliable?
We check that the manufacturer can meet your specification, approve samples before bulk production, track progress during production and check goods before they ship.
Can you work alongside our current supplier?
Yes. Many clients keep their current supplier while we test one product with a new manufacturer, so there’s no gap in supply.
Will you tell us if switching isn’t worth it?
Yes. If a change wouldn’t solve the problem, or a UK supplier would serve you better, we’ll say so.